At Step-Into, we strive to create advertising solutions that bring real value to our clients and help brands grow internationally. Since our services are digital by nature and delivered fully online, they are not physical products that can be returned. Each campaign involves strategic planning, creative development, and technical setup tailored specifically to your brand. Once these processes are initiated, resources and expertise are already invested, which makes traditional returns not applicable. Nevertheless, we understand that trust is essential when working with advertising services, and therefore we have developed a transparent policy that balances client satisfaction with the specific format of digital work.

We recognize that sometimes unexpected issues may occur, whether related to billing, miscommunication, or delays in service delivery. For this reason, we encourage all clients to reach out to us immediately if they believe something has not met their expectations. Our support team will carefully investigate each situation and provide a solution that may include adjustments to campaigns, additional consultations, or alternative compensations. Refunds are not standard practice for digital services that have already been executed, but we do offer exceptions under certain circumstances.

• Refunds before service delivery: If you have purchased a package and the service has not yet started or no deliverables have been provided, you may request a full refund within 7 days of purchase.
• Refunds in exceptional cases: If there is a verified error in billing, a technical failure on our side, or if a promised part of the service has not been delivered, we may issue a partial or full refund after careful review of your case.

By purchasing and engaging with our online advertising and retargeting services, you acknowledge that results in digital marketing can vary depending on many factors outside of our control, such as market changes, platform policies, and consumer behavior. While we dedicate our expertise and resources to maximize the effectiveness of each campaign, we cannot guarantee identical outcomes for every project. Our responsibility is to provide transparent communication, professional execution, and continuous optimization, while your responsibility is to provide accurate information about your business goals and timely feedback during collaboration.

Our ultimate aim is to maintain fairness and ensure every client feels supported. If you have any concerns, we strongly encourage you to contact us directly at our support email. We will treat each inquiry with care and provide a personalized response. This policy is designed not only to protect our company but also to give you peace of mind, knowing that your investment is respected and your satisfaction is a top priority.